Privacy Policy
IQ Training respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you use our website and services.
IQ Training is the trading name of IQ Learning Group Limited.
1. Who We Are
Company Name: IQ Learning Group LimitedTrading Name: IQ Training
Registered Address:
120 Priory Street
Carmarthen
SA31 1NB
United Kingdom
Contact Email: [email protected]
IQ Learning Group Limited is the data controller responsible for your personal data.
2. What Information We Collect
We may collect and process the following personal information:
Information you provide directly
When you:
- Purchase a training course
- Create an account
- Download resources
- Contact us
- Subscribe to emails
This may include:
- Name
- Email address
- Billing information
- Company name
- Account login details
- Course progress and certification records
Automatically collected information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral source
This data helps us improve our services and website performance.
3. How We Use Your Information
We use your personal data to:
- Provide access to online training courses
- Issue course certificates
- Process payments
- Manage your account
- Provide customer support
- Improve our website and services
- Send important service communications
- Send marketing communications where you have consented
We only process personal data where we have a lawful basis to do so under UK GDPR.
4. Payment Processing
Payments for courses are securely processed through third-party payment providers.
We do not store full payment card details on our servers.
Payment providers may include services such as:
- Stripe
- WooCommerce payment gateways
These providers process payment information according to their own privacy policies.
5. Email Communications
If you purchase a course, create an account, or sign up to receive updates, we may send you emails relating to:
- Course access
- Certificates
- Account information
- Training updates
- Promotional offers
We may use an email marketing platform to manage communications.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.
6. Cookies and Tracking
Our website uses cookies and similar technologies to improve user experience and analyse website usage.
Cookies may be used to:
- Remember login sessions
- Understand website traffic
- Improve website functionality
- Support advertising and analytics
You can manage or disable cookies through your browser settings.
7. Analytics and Advertising
We may use analytics and advertising tools to understand how visitors use our website and improve our marketing.
These services may include:
- Google Analytics
- Google Ads
These platforms may use cookies and similar technologies to collect anonymous usage data.
8. Sharing Your Data
We do not sell your personal data.
We may share your information with trusted service providers who help us operate our website and services, including:
- Website hosting providers
- Payment processors
- Email marketing platforms
- Analytics providers
These providers only process your data as necessary to provide their services.
9. Data Retention
We retain personal data only for as long as necessary to provide our services and comply with legal obligations.
Training records and certification data may be retained for compliance and verification purposes.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Request data portability
To exercise these rights, please contact:
[email protected]11. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.
However, no online system can be guaranteed to be completely secure.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of other websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
IQ TrainingIQ Learning Group Limited
120 Priory Street
Carmarthen
SA31 1NB
United Kingdom
Email: [email protected]
