Terms and Conditions


Last updated: 7.3.2026

 

These Terms and Conditions govern the use of the IQ Training website and the purchase and use of any online training courses or services provided through the website.

By accessing our website or purchasing a course, you agree to these Terms and Conditions.

 

1. Company Information

IQ Training is the trading name of IQ Learning Group Limited.

Registered Address:
120 Priory Street
Carmarthen
SA31 1NB
United Kingdom

Email: [email protected]

References to “we”, “us”, or “our” refer to IQ Learning Group Limited trading as IQ Training.

 

2. Services Provided

IQ Training provides online e-learning courses and training materials, including but not limited to:

  • Food Hygiene training
  • Allergen Awareness training
  • Compliance-related courses
  • Downloadable resources and training materials

Courses are delivered through an online learning platform and accessed through a user account.

 

3. Account Registration

To access certain courses or services, you may be required to create an account.

You agree to:

  • Provide accurate information when creating an account
  • Keep your login details secure
  • Not share your login details with others
  • Notify us immediately if you believe your account has been compromised

We reserve the right to suspend or terminate accounts that breach these terms.

 

4. Course Access

Once a course has been purchased, access will be granted via the online learning platform.

Course access may be limited to a specific period as stated at the time of purchase.

We reserve the right to update or modify course content to improve training materials or maintain regulatory accuracy.

 

5. Certification

Upon successful completion of a course and any required assessments, a certificate may be issued.

Certificates are provided based on successful completion of the course requirements.

IQ Training does not guarantee that a certificate will automatically satisfy the requirements of any specific regulatory authority or employer, and it remains the responsibility of the learner or business to ensure appropriate training standards are met.

 

6. Payments

All course purchases must be paid in full at the time of purchase unless otherwise stated.

Payments are securely processed through third-party payment providers.

Prices are displayed on the website and may be updated at any time.

 

7. Refund Policy

Due to the digital nature of online courses, once a course has been accessed or the learning materials have been made available, refunds may not be available.

Refund requests may be considered in limited circumstances where technical issues prevent course access and cannot be resolved.

Refund requests should be submitted by contacting:

[email protected]

 

8. Intellectual Property

All content provided through IQ Training, including but not limited to:

  • Course materials
  • Videos
  • Text content
  • Graphics
  • Training resources

is the intellectual property of IQ Learning Group Limited or its licensors.

Course content may not be copied, distributed, reproduced, or shared without permission.

 

9. Acceptable Use

Users agree not to:

  • Attempt to gain unauthorised access to the website or learning platform
  • Distribute course materials without permission
  • Use the platform for unlawful purposes
  • Disrupt the operation of the website or learning system

We reserve the right to suspend access for breaches of these terms.

 

10. Limitation of Liability

While we make reasonable efforts to ensure the accuracy of our training materials, IQ Training does not accept liability for:

  • Errors or omissions in course content
  • Business decisions made based on training materials
  • Losses arising from use of the website or services

Our liability is limited to the value of the course purchased where permitted by law.

 

11. Website Availability

We aim to keep our website and training platform available at all times. However, we cannot guarantee uninterrupted access.

Maintenance, technical issues, or external factors may occasionally result in temporary interruptions.

 

12. Third-Party Services

Our website may rely on third-party services including payment processors, hosting providers, analytics services, and email platforms.

These services operate under their own terms and privacy policies.

 

13. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

Updated terms will be published on this page and will take effect immediately upon publication.

 

14. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these terms will be subject to the jurisdiction of the courts of England and Wales.

 

15. Contact Information

If you have any questions about these Terms and Conditions, please contact:

IQ Training
IQ Learning Group Limited
120 Priory Street
Carmarthen
SA31 1NB
United Kingdom

Email: [email protected]