Frequently Asked Questions
Have a question? You’re in the right place. Our FAQs cover everything from getting started with a course to certificates and ongoing access. If you can’t find the answer you’re looking for, our team is always happy to help.
General
iQ Training is an online learning platform providing accredited compliance and workplace training courses. Our courses are designed to be clear, practical and accessible, helping individuals and businesses meet UK compliance requirements with confidence.
Our courses are suitable for:
- Individuals needing certification
- Food handlers and kitchen staff
- Supervisors and managers
- Small to medium-sized businesses
- Hospitality, catering, retail and food production teams
No previous experience is required unless stated otherwise.
Courses & Accreditation
Yes. All iQ Training courses are fully accredited and recognised across the UK, meeting current industry and regulatory standards.
We offer:
Level 1 Food Hygiene & Safety
Level 2 Food Hygiene & Safety
Advanced Allergen Awareness
Additional specialist and sector-specific courses are being developed.
Yes. Our food safety and allergen courses meet UK Environmental Health Officer (EHO) expectations and are suitable for inspections and audits.
Absolutely. Our courses are designed to work equally well for individual learners and teams, making them ideal for staff onboarding and ongoing compliance.
Course Completion & Certificates
Course length varies:
- Level 1: Typically 1–2 hours
- Level 2: Typically 3–4 hours
- Advanced courses: Vary depending on content
Learners can complete courses at their own pace.
Yes. Once you successfully complete the course and pass the assessment, you can instantly download your digital certificate.
Most food hygiene certificates are recommended to be renewed every 2 years. However, refresher training may be required sooner depending on your role or business requirements.
Yes. Certificates remain available in your account and can be re-downloaded at any time.
Online Learning & Access
Yes. All iQ Training courses are 100% online and can be completed from any location.
Yes. Our platform is fully mobile and tablet-friendly, allowing you to learn on any device.
No. You can log in and out as needed. Your progress is saved automatically.
You will have full access to your purchased course for the duration stated at checkout, allowing plenty of time to complete it comfortably.
Business & Bulk Training
Yes. iQ Training offers scalable solutions for businesses that train multiple employees.
Yes. We offer course bundles and bulk purchasing options. For larger teams or ongoing training needs, please contact us directly.
Yes. Business accounts can monitor learner progress, completion status and certificate records.
We are developing tailored training solutions for specific industries and business needs. If you have a requirement, get in touch to discuss options.