This privacy notice outlines what to expect when we collect and use your personal information. We are committed to handling your data in accordance with GDPR legislation and ensuring transparency in our processes.
What information do we collect about you
How will we use the information collected about you
Marketing
Access to your information and corrections/changes
Third parties
Cookies
Other websites
Changes to our privacy policy
Complaints
How to contact us
Updates to this privacy policy
We collect personal data including:
Name
Date of Birth
Email address
Employer information (if applicable)
Address
Telephone number
The sector you work in
IQTraining collects this information when you:
Request a quotation
Contact us with an enquiry
Place an order for our services
Register for marketing communications
Use our website (via cookies; see Section 6).
We only collect information necessary to fulfill your requests and meet our legal and contractual obligations. For instance, placing an order requires specific details for compliance with health & safety and accounting requirements.
We use your information to provide the services requested. Our lawful bases for processing personal data include:
Fulfilling contractual obligations (e.g., providing services, collecting payment). Note: We do not store credit card details.
Complying with legal obligations (e.g., tax recordkeeping, health & safety compliance).
Addressing legal claims arising from services provided.
Supporting legitimate marketing activities for business contacts and clients.
Obtaining consent to send marketing materials to consumer contacts.
We retain your data based on the nature of your interaction:
Enquiries/Quotations: Retained for 18 months.
Orders: Retained for the duration of services plus 6 years for legal purposes. Longer retention may be required by law (e.g., warranties or health & safety records).
With your consent, we may retain project-related information or use project images for advertising purposes.
We may send marketing communications to business contacts where our services may be relevant. You can opt out of receiving further communications at any time.
To request information about the data we hold or update incorrect details, please contact us (see Section 10). We will provide requested data within 30 days of your request.
We may share your information with third parties essential to providing our services, including:
Authorisation bodies (for permissions and consents)
Accountants (for tax and revenue purposes)
HMRC (for tax compliance)
The Health and Safety Executive (for reporting and compliance)
We ensure third parties only use your data for its intended purpose. If you believe your information has been misused, contact us immediately.
Our website uses cookies to enhance user experience and track usage. Refer to our Cookie Policy for more details.
Our website may contain links to other sites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
We take all complaints regarding data handling seriously. If you have concerns about how your personal information has been used or have suggestions for improvement, please contact us. You can also report concerns to the Information Commissioner’s Office (ICO).
You can reach us via:
Email: info@iqtraining.co.uk
Mail: IQTraining, 120 Priory Street, Carmarthen, SA31 1NB.
We regularly review and update our privacy policy to ensure compliance with regulations and best practices. Changes will be posted on our website, and significant updates will be communicated directly. This policy was last updated on 15/01/2025.